Return & Refund Policy

Last Updated: September 21, 2026

At NovaLune Beauty, operated by Shenzhen Wurenchi International Trading Co., Ltd., we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.

1. 30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a standard return, the product must be unused, unopened, and in the same condition in which it was received. The product must also be in its original packaging with all seals, labels, accessories, and protective packaging intact.

Proof of purchase, such as your order number or order confirmation email, is required.

Returns requested more than 30 days after delivery may not be accepted unless otherwise required by applicable law.

2. Beauty, Cosmetic & Hygiene Products

For health, hygiene, and safety reasons, certain beauty and personal-care products cannot be returned once they have been opened, used, tested, or had their hygiene seal removed.

This generally includes:

• Opened or used skincare, makeup, lip-care, eye-care, body-care, cosmetic, and personal-care products; beauty tools or accessories that have been used or come into direct contact with the skin; products with broken or removed hygiene seals; gift cards; complimentary samples or promotional gifts unless requested as part of a full promotional return; and products clearly marked as “Final Sale” or non-returnable at the time of purchase, except where applicable law requires otherwise.

If an opened product is defective, damaged, incorrect, or materially different from what you ordered, please contact us as described below. These hygiene restrictions do not affect your rights regarding defective or incorrectly supplied products.

3. How to Request a Return

Before sending any product back, please contact us at:

support@novalunebeauty.com

Please include your order number, the product you wish to return, the reason for the return, and photographs or video if the product is damaged, defective, or incorrect.

Once your return request has been reviewed, we will provide return authorization and the appropriate return instructions and return address.

Please do not send a return to any address without first receiving return instructions from us.

Our registered business address listed at the end of this policy is not necessarily our return warehouse. Products sent to an unauthorized address may be delayed, rejected, or unable to be processed.

4. Return Shipping Costs

For returns due to a change of mind, incorrect product selection, or other reasons not caused by NovaLune Beauty, customers are generally responsible for the cost of return shipping unless applicable law requires otherwise.

We recommend using a trackable shipping method. NovaLune Beauty is not responsible for return packages that are lost or damaged while being shipped back to us.

If you receive an incorrect, damaged, or defective product because of an error on our part, we will provide an appropriate remedy and, where a return is required, cover reasonable return shipping costs.

5. Damaged, Defective, Incorrect or Missing Items

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, defective, or incorrect, please contact support@novalunebeauty.com within 14 days of delivery.

Please provide your order number, a description of the problem, and clear photographs or video showing the product, packaging, shipping label, and any visible damage where applicable.

Once the issue has been verified, we may provide an appropriate replacement, refund, or other remedy.

If an item is missing from your shipment, please contact us with your order number and details of the missing item. Please note that some orders may be shipped in separate packages and may arrive at different times.

6. Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to your original payment method within 5 business days after inspection.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. Processing times are controlled by the payment provider and may vary.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@novalunebeauty.com.

7. Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns or change-of-mind returns.

However, if the return is caused by an incorrect, defective, or damaged product, or where applicable consumer law requires original standard delivery charges to be refunded, the appropriate shipping charges will also be refunded.

Additional charges paid for premium, expedited, priority, or upgraded delivery options may not be refundable to the extent permitted by applicable law.

8. Exchanges

We do not guarantee direct exchanges for all products.

If you would like a different product, shade, style, or variation, please contact us first. In many cases, the fastest option will be to return the eligible product for a refund and place a new order.

For verified defective, damaged, or incorrectly supplied products, we may offer a replacement instead of a refund where appropriate.

9. Order Cancellations and Changes

If you need to cancel or change an order, please contact us at support@novalunebeauty.com within 24 hours of placing the order.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we cannot guarantee that it can be changed or cancelled.

If the order has already shipped, you may request a return after receiving it in accordance with this policy.

Subscription orders are also subject to the applicable subscription and cancellation terms displayed on our website.

10. Promotional Offers, Bundles and Free Gifts

Orders purchased through “Buy One Get One,” bundles, promotional sets, gifts-with-purchase, or similar promotions may be subject to special return conditions.

When returning a promotional order, all products included in the promotion may need to be returned in eligible condition in order to receive a full refund.

If you keep part of a promotional bundle or a promotional gift, the refund may be adjusted to reflect the value of the products retained, where permitted by applicable law.

Specific promotional terms displayed at the time of purchase will apply in addition to this policy.

11. Refused, Undeliverable and Incorrect-Address Packages

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance caused by the recipient, any refund may be reduced by actual shipping or return costs incurred by us, where permitted by applicable law.

If an address correction is needed, please contact us as soon as possible. We cannot guarantee changes after an order has entered fulfillment or shipment.

12. International Orders, Customs Duties and Taxes

For international orders, customs duties, import taxes, brokerage charges, VAT, or similar government charges may apply depending on the destination.

Unless otherwise stated at checkout or required by applicable law, such charges are the responsibility of the customer.

NovaLune Beauty generally cannot refund customs duties or taxes collected directly by customs authorities, carriers, or other third parties. Customers may need to contact their local customs authority regarding possible reimbursement.

13. European Union, EEA and United Kingdom Customers

If mandatory consumer protection laws in your country provide additional cancellation, withdrawal, refund, repair, replacement, or legal guarantee rights, those rights remain unaffected by this policy.

Where legally applicable, consumers may have a statutory right to withdraw from an online purchase within the applicable cooling-off period.

However, statutory withdrawal rights may not apply to certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.

Where statutory withdrawal rights apply, refunds, return costs, and original standard delivery charges will be handled in accordance with applicable consumer law.

14. Purchases Made Through Other Retailers

This policy applies only to products purchased directly from www.novalunebeauty.com.

If you purchased a NovaLune Beauty product through another retailer, marketplace, reseller, or third-party website, please contact that seller directly and follow their applicable return and refund policy.

15. Policy Abuse and Fraud Prevention

We reserve the right, to the extent permitted by applicable law, to reject return or refund requests involving suspected fraud, abuse, tampering, repeated misuse of our return policy, products not purchased from NovaLune Beauty, or products returned in a condition materially different from the condition represented in the return request.

This provision does not limit any mandatory legal rights relating to defective or incorrectly supplied products.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.

The version of the policy published on our website at the applicable time will apply, subject always to any mandatory consumer rights.

17. Contact Information

If you have any questions about a return, refund, damaged product, or order issue, please contact us:

NovaLune Beauty

Company Name: Shenzhen Wurenchi International Trading Co., Ltd.
Registration No.: 91440300MAKCF5HR9L
Email: support@novalunebeauty.com
Tel: 17609201574
Registered Address: Room 208, No. 2, West 2nd Lane, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Website: www.novalunebeauty.com

Please contact us by email before sending any return. The registered business address above should not be used as a return address unless our customer service team specifically instructs you to do so.