Shipping & Delivery
Shipping & Delivery
Last Updated: September 21, 2026
Thank you for shopping with NovaLune Beauty. We are committed to making your shopping experience as smooth as possible, from the moment you place your order until your beauty essentials arrive at your door.
Please review the information below regarding order processing, shipping, tracking, customs, and delivery.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing includes order verification, product preparation, quality checks, and packaging.
Orders are not normally processed on weekends or public holidays. During promotional periods, product launches, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note: Processing time is separate from shipping time.
2. Estimated Shipping Times
Estimated delivery times after dispatch are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 8–18 business days |
| United Kingdom | 7–15 business days |
| Europe | 7–18 business days |
| Australia & New Zealand | 7–18 business days |
| Other International Destinations | 10–25 business days |
These delivery times are estimates only and are calculated from the date your order is dispatched, not from the date the order is placed.
Actual delivery times may vary depending on the destination, local postal service, customs clearance, weather conditions, peak shopping seasons, or other circumstances outside our reasonable control.
Shipping availability for your destination will be confirmed during checkout.
3. Shipping Costs
Shipping fees, where applicable, are calculated based on your delivery destination and the shipping method available for your order.
The final shipping cost will be clearly displayed at checkout before you complete your purchase.
From time to time, NovaLune Beauty may offer free shipping or promotional shipping rates. Any applicable conditions will be shown on our website or during checkout.
4. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with your tracking number and, where available, a link to track your shipment.
Please allow 2–5 business days after receiving your shipping confirmation for tracking information to begin updating.
Tracking updates are provided by the shipping carrier. In some cases, tracking may not update while a package is moving between international shipping facilities, but this does not necessarily mean that the package has stopped moving.
If your tracking information has not updated for an extended period, please contact us at support@novalunebeauty.com.
5. Multiple Packages
Depending on product availability and fulfillment location, items from the same order may occasionally be shipped in separate packages.
If this happens, you may receive more than one tracking number, and your packages may arrive on different dates.
There is no additional shipping charge to you when we split an order for fulfillment purposes.
6. Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed after shipment are the responsibility of the recipient.
NovaLune Beauty does not control customs processing times or charges imposed by local authorities.
We recommend checking your local customs regulations before placing an international order if you are unsure whether additional charges may apply.
7. Shipping Address
Please carefully review your shipping information before completing your order.
Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers where applicable.
If you need to correct or change your shipping address, please contact us at support@novalunebeauty.com within 24 hours of placing your order.
We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.
Once a package has been shipped, we may be unable to redirect it.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if you request reshipment.
8. Delayed Shipments
Occasional shipping delays may occur due to circumstances outside our reasonable control, including:
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Customs inspections or clearance delays
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Carrier disruptions
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Severe weather or natural events
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Public holidays
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Peak shopping periods
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Incorrect or incomplete delivery information
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Local postal service delays
If your package has exceeded the estimated delivery period, please contact support@novalunebeauty.com with your order number so our customer support team can assist you.
9. Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at support@novalunebeauty.com.
We may first ask the shipping carrier to investigate the shipment.
If the carrier confirms that a package was lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
10. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend that you:
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Check around your delivery location, mailbox, reception area, or other secure locations.
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Ask household members, neighbors, building management, or reception staff whether they accepted the package.
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Contact the local shipping carrier for additional delivery information.
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Contact us at support@novalunebeauty.com if you still cannot locate the package.
We will assist you in reviewing the shipment information and, where appropriate, initiating an investigation with the carrier.
11. Damaged Packages or Missing Items
If your order arrives damaged, or if an item is missing from your shipment, please contact us as soon as possible.
For damaged items, please email us within 14 days of delivery and include:
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Your order number
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A description of the issue
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Clear photographs of the damaged product
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Clear photographs of the outer packaging, where applicable
Please send this information to:
We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy.
12. Order Changes and Cancellations
If you would like to request a change or cancellation, please contact us at support@novalunebeauty.com within 24 hours of placing your order.
We will do our best to accommodate your request.
However, once an order has been processed or dispatched, we may no longer be able to modify or cancel it.
13. Delivery Restrictions
Shipping services may not be available to every country, region, or address.
Certain products may also be subject to transportation restrictions imposed by carriers or local regulations.
If we are unable to ship your order to the address provided, we will contact you and arrange an appropriate solution.
14. Contact Us
If you have questions about your order, shipping, tracking, or delivery, please contact our customer support team.
NovaLune Beauty
Company Name: Shenzhen Wurenchi International Trading Co., Ltd.
Registration No.: 91440300MAKCF5HR9L
Email: support@novalunebeauty.com
Tel: 17609201574
Address: Room 208, No. 2, West 2nd Lane, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.
Nothing in this Shipping & Delivery Policy is intended to limit any mandatory consumer rights available to you under applicable law.