Terms of service

TERMS OF SERVICE

Last Updated: September 21, 2026

These Terms of Service ("Terms") govern your access to and use of the NovaLune Beauty website, online store, products, subscription services, and related services (collectively, the "Services").

The Services are operated by:

Company Name: Shenzhen Wurenchi International Trading Co., Ltd.
Registration No.: 91440300MAKCF5HR9L
Brand / Store Name: NovaLune Beauty
Email: support@novalunebeauty.com
Tel: 17609201574
Address: Room 208, No. 2, West 2nd Lane, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Throughout these Terms, "NovaLune Beauty," "Company," "we," "us," and "our" refer to Shenzhen Wurenchi International Trading Co., Ltd.

By accessing our website, creating an account, placing an order, purchasing a product, enrolling in a subscription, or otherwise using our Services, you agree to be bound by these Terms and by the policies referenced in them.

If you do not agree to these Terms, you should not use our Services.

1. ELIGIBILITY AND USE OF THE SITE

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make purchases through our website.

By using the Services, you represent that you have the legal capacity to enter into a binding agreement with us.

You may use the Services only for lawful purposes and in accordance with these Terms.

You must not:

  • use the Services for any illegal, fraudulent, or unauthorized purpose;

  • interfere with the security or proper functioning of the website;

  • introduce viruses, malware, malicious code, or other harmful technology;

  • attempt to gain unauthorized access to our systems or accounts;

  • scrape, copy, harvest, or collect information from the website through automated means except as permitted by applicable law;

  • impersonate another person or provide false information;

  • infringe our intellectual property rights or the rights of any third party; or

  • use our products or Services in violation of applicable laws or regulations.

We may suspend or terminate access to the Services if we reasonably believe these Terms have been violated.

2. PRODUCTS AND PRODUCT INFORMATION

NovaLune Beauty offers skincare, cosmetics, makeup, lip care, body care, beauty tools, and other beauty-related products.

We make reasonable efforts to display product descriptions, ingredients, colors, sizes, packaging, specifications, prices, and images accurately. However, actual colors and appearances may vary depending on your device, screen settings, manufacturing batches, lighting, and other factors.

Product packaging, ingredients, formulation, design, labeling, or appearance may occasionally change. Where required by applicable law, material product information will be provided before purchase.

We reserve the right to modify or discontinue products and to limit quantities available for purchase.

Unless otherwise expressly stated, product descriptions and other content on our website are provided for general consumer information and are not medical advice.

3. BEAUTY AND SKINCARE PRODUCT DISCLAIMER

Individual results from skincare, cosmetic, and beauty products may vary.

Statements regarding the appearance, hydration, firmness, smoothness, brightness, texture, or other cosmetic effects of a product describe intended cosmetic use and do not guarantee specific results for every person.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally authorized for such purpose.

Before using a cosmetic or skincare product, you should review its ingredients and usage instructions. If you have sensitive skin, known allergies, an existing medical condition, are pregnant or nursing, or have concerns about whether a product is suitable for you, you should consult an appropriate healthcare professional where necessary.

Where appropriate, we recommend performing a patch test before full use.

Stop using a product if irritation, discomfort, swelling, rash, or another adverse reaction occurs. Seek appropriate medical attention if symptoms are severe or persistent.

Nothing in this section limits any rights or remedies that cannot legally be excluded, including rights relating to defective or unsafe products.

4. ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After your order is submitted, you may receive an order confirmation or payment confirmation. Unless applicable law provides otherwise, such confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including:

  • suspected fraud or unauthorized transactions;

  • incorrect pricing or product information;

  • product unavailability;

  • payment authorization problems;

  • shipping restrictions;

  • suspected resale or commercial purchasing activity;

  • unusually large quantities; or

  • violations of these Terms.

If we cancel an order after payment has been successfully collected, we will refund the amount paid for the cancelled portion of the order in accordance with applicable law.

5. ORDER INFORMATION

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information.

You are responsible for checking your order details, including product selection, quantity, shipping address, email address, and other information, before completing your purchase.

If you need to request a change after placing an order, please contact us as soon as possible.

We may be unable to modify or cancel an order once it has entered processing, fulfillment, or shipment.

Any order-change or cancellation timeframes stated in our Shipping, Cancellation, or Refund policies form part of these Terms.

6. PRICES, CURRENCY, AND PAYMENT

Product prices are displayed on the website in the currency shown at checkout.

Prices, promotions, discounts, and availability may change from time to time, subject to applicable law.

The final amount payable, including applicable shipping charges and taxes collected by us, will be displayed during checkout before you complete your purchase.

You authorize us and our third-party payment processors to charge the payment method you provide for the total amount of your order.

Payment processing may be provided by third-party payment providers. We do not necessarily receive or store your complete payment-card information.

Currency conversion performed by your bank, card issuer, payment provider, or other financial institution may result in additional conversion fees or differences in the final amount charged. We are not responsible for fees charged independently by your financial institution.

7. PRICING ERRORS

Although we make reasonable efforts to ensure pricing is accurate, errors may occasionally occur.

If a product has been listed at an incorrect price due to a typographical, technical, system, supplier, or other error, we may correct the error.

Where permitted by applicable law, if we discover a material pricing error before the affected product has been dispatched, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item and issue a refund.

We will not charge an increased price without your authorization where applicable law requires your consent.

8. PROMOTIONS, DISCOUNTS, AND SPECIAL OFFERS

From time to time, we may offer promotional discounts, coupon codes, gifts, bundle offers, "Buy One Get One Free" offers, subscriber pricing, limited-time offers, or other promotions.

Promotions may be subject to separate conditions displayed with the relevant offer.

Unless otherwise stated:

  • promotions cannot be combined;

  • promotional codes have no cash value;

  • promotions are available only during the stated promotional period and while supplies last;

  • eligibility may be limited by product, location, customer, or order quantity; and

  • returned promotional or bundled products may affect the amount eligible for refund.

We may correct or cancel a promotion that has been published or applied due to a clear technical or pricing error, subject to applicable law.

Promotional messaging must be read together with the specific offer details displayed at the time of purchase.

9. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Certain products may be offered through subscription plans, recurring purchase programs, or subscriber pricing.

If you choose a subscription or recurring purchase option, the subscription details presented before checkout — including the product, price, billing frequency, delivery frequency, applicable discount, and other material terms — form part of your agreement with us.

By expressly enrolling in a subscription, you authorize us or our payment provider to charge your selected payment method automatically at the frequency disclosed to you until the subscription is cancelled or otherwise terminated.

Subscription prices may change where permitted by applicable law. Where advance notice or renewed consent is legally required, we will provide it before the change takes effect.

Taxes and shipping charges may apply to recurring orders as disclosed during checkout or under the applicable subscription terms.

You may manage or cancel an eligible subscription through the online Subscription Management function available through our website or by contacting us at:

support@novalunebeauty.com

Cancellation generally applies to future subscription renewals and does not automatically cancel an order that has already been processed or shipped.

If a recurring order has already been processed before cancellation is completed, eligibility for cancellation, return, or refund will be determined in accordance with our Return & Refund Policy and applicable law.

We will provide subscription cancellation methods and renewal notices where required by applicable law.

Nothing in this section limits any mandatory subscription, automatic-renewal, cancellation, or consumer rights available to you under the laws applicable in your place of residence.

10. SHIPPING AND DELIVERY

Shipping destinations, methods, charges, processing times, and estimated delivery times are described in our Shipping & Delivery Policy and during checkout where applicable.

Delivery dates and transit times shown on the website are estimates unless we expressly state otherwise or applicable law requires a particular delivery deadline.

Delivery may be affected by circumstances outside our reasonable control, including:

  • customs processing;

  • carrier delays;

  • weather conditions;

  • public holidays;

  • transportation disruptions;

  • incorrect or incomplete delivery information;

  • import inspections;

  • local delivery conditions; or

  • force majeure events.

Orders containing multiple products may be fulfilled from different warehouses and may arrive in separate packages or at different times.

Please review our Shipping & Delivery Policy before placing an order.

11. INTERNATIONAL ORDERS, CUSTOMS, DUTIES, AND TAXES

We sell to customers in multiple countries and regions.

Depending on your delivery destination, an international shipment may be subject to customs procedures, import taxes, duties, brokerage charges, or other governmental charges.

Where these charges are not collected from you during checkout, they may be imposed separately by local authorities or delivery providers.

Unless otherwise stated during checkout or required by applicable law, the customer is responsible for import duties, customs charges, and taxes imposed by the destination country.

Customs procedures may delay delivery.

You are responsible for ensuring that products you order may lawfully be imported, possessed, and used in your destination jurisdiction.

12. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged items, missing items, and related procedures are governed by our Return & Refund Policy, which forms part of these Terms.

Please review that policy before placing an order.

Our voluntary return policy does not limit any mandatory consumer rights you may have under applicable law.

Where applicable consumer law provides you with a statutory right to cancel, withdraw from a distance contract, return defective products, request repair or replacement, or obtain a refund, those statutory rights remain unaffected.

If there is any inconsistency between our voluntary Return & Refund Policy and a mandatory consumer protection law applicable to you, the mandatory law will prevail to the extent of the inconsistency.

13. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us promptly at:

support@novalunebeauty.com

Please include your order number and, where reasonably necessary to evaluate the issue, photographs or other information showing the condition of the product.

We may offer an appropriate remedy such as replacement, refund, repair, or another solution depending on the circumstances and applicable law.

Any reporting deadlines stated in our policies do not remove statutory rights that cannot legally be limited.

14. RISK OF LOSS AND DELIVERY

Risk of loss and legal title to purchased products pass in accordance with applicable law.

For jurisdictions where consumer law requires the seller to remain responsible for goods until physical delivery to the consumer or the consumer's designated recipient, those rules will apply.

You are responsible for providing a complete and accurate delivery address.

We are not responsible for failed delivery caused solely by incorrect information provided by you, subject to applicable consumer law and any carrier or shipping protections that may apply.

15. ACCOUNTS

Certain features may allow or require you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account to the extent permitted by law.

You agree to notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict accounts associated with fraud, abuse, unlawful activity, security threats, or repeated violations of these Terms.

16. PERSONAL INFORMATION AND PRIVACY

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Third-party service providers, including our e-commerce, payment, analytics, advertising, logistics, and customer-service providers, may process information as necessary to provide their services.

17. ELECTRONIC COMMUNICATIONS AND MARKETING

By placing an order, you agree that we may send transactional communications relating to your purchase, including order confirmations, payment notices, shipping updates, security notices, subscription notices, and customer-service messages.

Marketing emails, SMS messages, or other promotional communications will be sent where permitted by applicable law and based on any consent or preferences required in your jurisdiction.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its contents, including trademarks, logos, product photographs, graphics, designs, text, layout, icons, videos, software, and other materials, are owned by or licensed to NovaLune Beauty and are protected by applicable intellectual property laws.

You may use the website for personal and non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, commercially exploit, or create derivative works from our content without our prior written permission, except where such use is permitted by applicable law.

Third-party trademarks and content remain the property of their respective owners.

19. REVIEWS, COMMENTS, AND USER CONTENT

If you submit a product review, photograph, comment, feedback, suggestion, or other content to us or through our website ("User Content"), you represent that you have the right to submit it and that it does not violate applicable law or any third party's rights.

You must not submit content that is:

  • fraudulent or deliberately misleading;

  • defamatory;

  • unlawfully discriminatory or threatening;

  • obscene or illegal;

  • infringing;

  • malicious; or

  • designed to introduce harmful code or interfere with the Services.

To the extent permitted by law, by voluntarily submitting User Content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, publish, adapt, and use that content in connection with operating, promoting, and improving our Services.

We may remove User Content that violates these Terms or applicable law.

We will not condition publication of genuine consumer reviews on the review being positive where prohibited by law.

20. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services provided by third parties, including Shopify, payment processors, shipping providers, analytics providers, social media platforms, subscription-management providers, and other service providers.

Third-party websites and services may have their own terms and privacy policies.

Except where liability cannot legally be excluded, we are not responsible for independent third-party websites, services, content, or practices that are outside our reasonable control.

Your use of a third-party service may be subject to a separate agreement between you and that third party.

21. WEBSITE AVAILABILITY

We aim to keep the website and Services available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or restrict access for maintenance, security, technical updates, operational reasons, or circumstances beyond our reasonable control.

We may modify website features from time to time.

Nothing in this section affects obligations that cannot legally be excluded.

22. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and Services are provided on an "as available" basis.

We do not guarantee that every product or Service will meet every individual user's personal expectations or produce a particular cosmetic result.

However, nothing in these Terms excludes or limits any warranty, guarantee, condition, remedy, or consumer right that cannot legally be excluded or limited.

In particular, these Terms do not exclude any statutory rights you may have regarding products that are defective, unsafe, not as described, or otherwise fail to meet mandatory legal requirements.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, neither NovaLune Beauty nor its directors, officers, employees, affiliates, contractors, service providers, or agents will be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such losses were not reasonably foreseeable or where liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms is intended to exclude or limit liability for:

  • fraud or fraudulent misrepresentation;

  • death or personal injury where liability cannot legally be excluded;

  • defective products where mandatory product-liability laws apply;

  • intentional misconduct; or

  • any other liability or consumer right that cannot legally be excluded or limited.

Where our liability may lawfully be limited but not excluded, it will be limited to the maximum extent permitted by applicable law.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shenzhen Wurenchi International Trading Co., Ltd., its affiliates, officers, directors, employees, agents, contractors, and service providers from third-party claims, losses, or reasonable costs arising directly from:

  • your unlawful use of the Services;

  • your material breach of these Terms; or

  • your infringement of the lawful rights of a third party.

This section does not apply to the extent a claim results from our own breach, negligence, unlawful conduct, or other conduct for which liability cannot legally be excluded.

25. FRAUD AND ABUSE

We may take reasonable steps to prevent fraud, payment abuse, chargeback abuse, misuse of promotional offers, unauthorized transactions, or other unlawful activity.

This may include verifying order information, limiting purchase quantities, cancelling suspicious transactions, restricting accounts, or requesting additional verification where reasonably necessary.

Any such measures will be implemented subject to applicable law.

26. FORCE MAJEURE

To the extent permitted by applicable law, we will not be responsible for delay or failure to perform an obligation caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, pandemics, war, civil unrest, governmental actions, customs restrictions, labor disruptions, transportation interruptions, telecommunications failures, power outages, carrier disruptions, or similar events.

This provision does not remove any refund, delivery, or other rights that consumers have under mandatory law.

27. TERMINATION

These Terms remain effective while you use our Services.

You may stop using the Services at any time.

We may suspend or terminate your access where reasonably necessary because of unlawful conduct, fraud, security concerns, material breach of these Terms, or misuse of the Services.

Termination does not affect rights, payment obligations, liabilities, or remedies that arose before termination.

28. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal and regulatory requirements.

The current version will be posted on our website with an updated "Last Updated" date.

Material changes will apply prospectively except where applicable law permits or requires otherwise.

For subscriptions or other ongoing contractual relationships, we will provide advance notice or obtain consent to material changes where required by applicable law.

29. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will continue in effect.

30. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

A waiver is effective only to the extent expressly made by the party granting it.

31. ENTIRE AGREEMENT

These Terms, together with policies and terms expressly incorporated by reference, including our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any applicable subscription or promotional terms, constitute the agreement between you and us regarding your use of the Services and purchases from our website.

Where a specific promotion, subscription, or product has additional terms, those specific terms will apply to that transaction together with these Terms.

32. GOVERNING LAW AND CONSUMER RIGHTS

These Terms and your use of the Services are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, except to the extent that mandatory laws applicable in your country or region of residence provide otherwise.

If you are a consumer, nothing in these Terms deprives you of any mandatory consumer protections or rights that apply to you under the laws of your place of residence and that cannot legally be waived by contract.

Where applicable law gives you the right to bring a consumer claim before the courts or dispute-resolution bodies in your place of residence, nothing in these Terms is intended to restrict that right.

Subject to such mandatory consumer rights and jurisdictional rules, disputes arising from these Terms or the Services shall be submitted to a competent court in Shenzhen, Guangdong Province, People's Republic of China.

Before initiating formal proceedings, we encourage you to contact us so that we may attempt to resolve the matter directly.

33. CONTACT INFORMATION

Questions about these Terms, your order, subscription, or our Services may be sent to:

Shenzhen Wurenchi International Trading Co., Ltd.

Registration No.: 91440300MAKCF5HR9L

Trading as: NovaLune Beauty

Email: support@novalunebeauty.com

Tel: 17609201574

Address:
Room 208, No. 2, West 2nd Lane,
Tiegang Community, Xixiang Subdistrict,
Bao'an District, Shenzhen, China