Contact information
Contact Us
We’re Here to Help
Have a question about your order, shipping, returns, or one of our products? The NovaLune Beauty customer care team is here to assist you.
For faster assistance, please include your order number and the email address used to place your order when contacting us.
Customer Support
Email: support@novalunebeauty.com
Telephone: +86 176 0920 1574
Our customer service hours are 9:00 AM–5:00 PM EST.
We respond to most inquiries within 1 business day. During weekends, holidays, or periods of high inquiry volume, responses may take a little longer.
If you have not received a reply from us, please check your spam or junk folder, as our response may have been filtered there.
To help us respond as quickly as possible, please avoid sending multiple emails regarding the same inquiry, as duplicate messages may delay our response time.
Order Status
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your package online through 17TRACK:
Simply enter your tracking number on the 17TRACK website to view the latest shipping updates.
Please note that tracking information may take some time to update after your order has been dispatched.
If your tracking information has not updated for an extended period or you have concerns about your delivery, please contact us at support@novalunebeauty.com with your order number.
Other Questions
You may be able to find a quick answer to your question in our FAQ Help Center:
For questions about orders, shipping, returns, refunds, cancellations, products, or anything else related to your purchase, you can also leave us a message directly through the contact form on this page.
Our team is doing its best to respond to every customer as quickly as possible, and we appreciate your patience and understanding.
Company Information
NovaLune Beauty is operated by:
Company Name: Shenzhen Wurenchi International Trading Co., Ltd.
Registration No.: 91440300MAKCF5HR9L
Email: support@novalunebeauty.com
Telephone: +86 176 0920 1574
Address: Room 208, No. 2, West 2nd Lane, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China
Thank you for choosing NovaLune Beauty. We appreciate your trust and look forward to assisting you.